Frequently Asked Questions (FAQ)
Shipping & Delivery
Q: Where do you ship from?
A: We ship directly from our trusted manufacturing partners.
Q: How long will shipping take?
A: Standard shipping to Canada and the United States takes approximately 7–15 business days. International orders may take a little longer depending on your location.
Q: Do you provide tracking numbers?
A: Yes! Every order includes a tracking number. You’ll receive it by email once your package has been shipped.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and secure checkout methods supported by Shopify.
Q: Is my payment information safe?
A: Absolutely. All payments are processed through secure, encrypted checkout systems to protect your information.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can also track your order directly through our website.
Returns & Refunds
Q: What if my item is damaged or defective?
A: If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Provide photos of the issue, and we’ll arrange a replacement or refund.
Q: Can I return an item if I change my mind?
A: Due to the nature of our products and for quality control reasons, we can only accept returns for damaged or defective items. Please review your order carefully before checkout.
Q: How long does a refund take?
A: Once approved, refunds are processed within 5–10 business days depending on your payment provider.
Products
Q: What makes Gravity Desk Essentials different?
A: We don’t just sell products, we create lifestyle-focused desk essentials. Each item is selected for ergonomics, durability, and design to elevate your workspace. And with more products coming, we are constantly elevating.
Q: Are your products covered by a warranty?
A: Yes. All of our products come with a 30-day warranty against defects in materials and workmanship.
Q: Do you offer bulk or corporate orders?
A: Yes. For bulk orders or corporate partnerships, please contact us directly at [your business email here].
Other Questions
Q: How can I contact you?
A: You can reach us anytime at info@gravitydeskessentials.com. Our team will get back to you within 24 hours on business days.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that shipping times and costs may vary depending on the destination.